Experiential
Strategy
What if every moment of your attraction told an unforgettable story?
The answer to this question drives everything we do. Falcon’s designs experiences that captivate and engage your guests, all the way through conceptualization to execution. Through strategic experiential planning, we identify audience segments, define key touchpoints, and craft immersive narratives that align with your brand and IP. From rides to interactive exhibits, we provide actionable guidance that delivers a measurable impact for your audiences. We’ll create something that will stay with guests long after they leave – and have them returning again and again.
Customer Experience
At Falcon’s, we know one of the most powerful elements of a guest’s journey is the feeling of total immersion.
We create themed experiences that invite guests to step inside a story, not just observe it. True immersion doesn’t just end with the ride they’re on; it continues through every touchpoint: shops designed as story extensions, themed dining that deepens the experience, and pathways are all part of the narrative. From arrival to exit, we’ll ensure every detail works together to bring your guests somewhere new.
Experiential Retail
By blending storytelling, merchandising strategy, and sensory design, we create environments where shopping becomes an integrated part of the adventure. Rather than simply displaying products, we ask: How would the characters in the story shop here? By imagining the environment through their eyes, every shelf, display, and interaction becomes part of the narrative. Guests aren’t just consumers, they’re participants, exploring spaces that feel authentic to the world they love.
Experiential Dinning
We transform a simple meal into a fully immersive experience that’s as delightful as it is delicious.
Think of us as your creative chefs, blending the perfect recipe of lighting, soundscapes, scenic, and furnishings to create a truly transportive atmosphere for your guests. We understand how dining fits within larger themed entertainment stories and know exactly how to build a world that will reward your biggest fans with clever secrets, while still delivering a spectacular experience for anyone just stopping by for a bite!
Experiential Hospitality
We believe in providing the highest standard of customer service and amenities. After all, it’s the whole reason we do what we do. Every guest is the star in their own immersive story, and that means never forgetting excellent hospitality.
It's the little things, not the big, that can be the deciding factor for guest satisfaction and repeat visits. Lobbies, lounges, hallways, and hotel rooms should create a sense of comfort and discovery. Falcon's crafts every space with attention to the subtle details, unexpected moments, and thoughtful environments.
Experiential hospitality transforms every overnight stay into an immersive experience that leaves a lasting impression well beyond the guest’s visit.